Ann Lingenfelter -- November 22, 2000

Dear Mr. Hoy,

I want to take this opportunity to let you know what great employees you have in the Infiniti service area. I recently had to take my car in for what I described as a high-pitched noise coming from the left front end. I had worked the night before and was very tired. However, I was met at the door by John who very quickly had everything written up and the loaner car ready. He recommended that I complete the 30,000 mile check on the car and I agreed to have that work done as long as the car was there. I left him my sister's home phone number as I was going to sleep.

When I arrived home my sister called me to tell me that I had taken my car keys home with me; however, I did not have them. I contacted John by phone and after he looked around his office and could not find the keys he arranged to have someone come out to my house and pick up my spare set.

I have never had to have work done on the car, other than routine oil changes, and have never taken the car to Infiniti for that kind of work. It always seemed so far to take it for such a simple thing. However, I must tell you from the kind of service that I received with this trip from this point forward I will be a loyal customer and have all work completed at the service department.

As the rush of everyday work keeps us all occupied, it is easy to forget the simple courtesies. But John and the other members of the service department there seem to have that forefront in their thoughts and actions. Therefore, I want to make sure that I take this opportunity to thank you for the excellent service you have given me to date.

Sincerely,
Ann Lingenfelter

Jaime E. de la Isla -- September 29, 2000

Dear Fred,

What can I say, Fred? The car is simply beautiful. I will be having a great time showing it off to my family, friends, and co-workers. You and Steve have been so incredible working to make this a reality that I honestly do not know how I can even repay you. Please thank Mike Mog for his support and cooperation throughout this entire process. My guess is that no one in Houston is familiar with Hoy-Fox of El Paso. Believe me that beginning today many will know who you are.

Sincerely,
Jaime E. de la Isla

Irving J. "Sonny" Brown -- September 22, 2000

Dear Steve,

I wish to let you know that you and Daimler Benz created a most satisfied customer.

You contributed immeasurably to the joy that Ann and I experienced by assisting to provide her with an automobile that she has dreamed to own for over 20 years.

Faced with a real challenge with her new E320, both you and Daimler Benz rose to the highest level of service in your business. I cannot thank enough for setting such an outstanding example of companies standing behind their product, their customer service and customer satisfaction.

In a time when there are serious challenges to the integrity of many businesses, your prompt response and very fair treatment, proved that you adhere to the most important of all tests, in my book.

Rotary International's Four Way Test:

• Is it the truth?
• Is it fair to all concerned?
• Will it build good will and better friendships?
• Will it be beneficial to all concerned?

I wish to thank you and Daimler Benz for the outstanding manner in which you have conducted business. You may rest assured that there will be some great P.R. coming your way for your outstanding service. Please use our family as a ready reference.

Warmest personal regards,
Sonny

Irving J. "Sonny" Brown
Chairman
Sonny Brown Associates